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Technical problems
Which Internet browsers are suitable for working with the site?
The site is optimized to work with all major browsers: Internet Explorer, Opera, Firefox, and Safari. We recommend you to use the latest versions of these browsers. You should have cookies and JavaScript enabled and Macromedia Flash Player plug-in installed in your browser.
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What to do if I have installed Macromedia Flash Player plug-in but the application won't start?
This can occur because of the obsolete Macromedia Flash Player version installed on your computer. The application works correctly with version 8 and above. You can install the latest version of Macromedia Flash Player free here http://www.adobe.com/go/getflashplayer
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What are cookies and how can I enable them?
Cookie are a small piece of text information transferred to browser by server. Cookies alone cannot transfer anything, but when a user refers to server (for example, types its address in the browser string), the server can read the information contained in cookies and make some actions based on this information. For example, in case of the authorized access to something in the Internet, cookies preserve your login and password during session, which allows the user not to enter them each time he requests a password-protected document. Without cookies enabled, you won't be able to enter the site under your login and password.
To enable cookies, make the following:
INTERNET EXPLORER 6 and above:
Choose "Internet Options" from "Tools" menu, open "Privacy" tab and press "Advanced" button. Check "Override automatic cookie handling" and check both "Accept".
FIREFOX 2.0 and above:
Choose "Options" from "Tools" menu. Go to "Privacy" section and check "Accept cookies from sites" in Cookies section. Press "Exceptions..." button and make sure the address of the site you need to accept cookies from is not blocked.
OPERA 8.00 and above:
Choose "Preferences" from the "Tools" menu and go to "Advanced" tab, then choose "Cookies" from the menu and check "Accept cookies".
SAFARI:
Choose "Preferences..." from Safari menu. Go to "Security" tab and choose "Always" in "Accept Cookies" section.
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What is JavaScript and how can I enable it?
JavaScript is an object-oriented language used for creating applications in the Internet. JavaScript is used to make user interface more interactive compared with static HTML.
The most common example is processing of a profile filled by a user:
- checking the accuracy of input data;
- returning of messages;
- data processing;
- filing;
- sending result to user;
- and other necessary operations;
To enable JavaScript, make the following:
INTERNET EXPLORER 6 and above:
1. Choose "Tools" in the upper menu.
2. Choose "Internet Options".
3. Choose "Security" tab.
4. Press "Custom Level" button.
5. Scroll down to "Scripting" section.
6. For "Active Scripting" and "Java/Scripting of Java Applets" parameters check "Enable".
7. Press "خت".
8. Press "Yes" in the confirmation window.
9. Press "خت". Close the window.
10. Restart the browser.
MOZILLA FIREFOX 2 and above:
1. Choose "Tools" in the upper menu.
2. Choose "Options".
3. Go to "Content" tab.
4. Check "Enable JavaScript".
5. Press "Advanced" to pass to "Advanced JavaScript Options" dialog.
6. Check what you need.
7. Press "خت".
8. Press "خت".
OPERA 8 and above:
1. Choose "Tools" then "Preferences".
2. Choose "Advanced" tab from the list.
3. Choose "Content" subsection.
4. Check "Enable JavaScript".
SAFARI:
1. Choose "Safari" in the upper menu.
2. Choose "Preferences".
3. Choose "Security".
4. Check "Enable JavaScript".
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